Red Flag - kvCORE IS NOT SAFE TO USE!! Potential loss of all your database !
Red Flag!! Think twice if you are considering to use kvCORE. The most un-safe CRM I ever used, not recommend at all. kvCORE deleted my …
Overview
What is kvCORE?
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
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What is kvCORE?
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://i.insiderealestate.com/kvcore…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
My 5 Favorite RE Tech Features!! KVcore Demo
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kvCORE Playbooks - How to use kvCORE Playbooks to get real estate leads
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kvCORE Pricing - HUGE Discount for eXp Realty - What's the Price Difference?
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kvCORE SETUP TRAINING Videos - Drip Campaigns | Property Boost LEADS [TUTORIAL]
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kvCORE Training Videos - Top FIVE Things To Do On kvCORE Today!
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Product Details
- About
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- Competitors
- Tech Details
- FAQs
What is kvCORE?
kvCORE is a real estate platform that helps brokerages, teams, and agents to scale and grow:
kvCORE features:
1) Dedicated IDX websites for all offices, teams, and agents - equipped behavioral intelligence, automation, and chat.
2) Smart CRM bubbles up top priorities for agents in one single dashboard.
3) Mobile app enables agents to wake up to warm leads right on their phone everyday.
4) Marketing automation system provides agents mass email + text, video messaging, power dialer, and pond accounts.
5) Social sharing tools drive exposure of listings.
6) Business analytics suite creates tight transaction integration and automation for payouts.
kvCORE Features
- Supported: Smart CRM
- Supported: IDX Websites
- Supported: Auto Nurture Campaigns
- Supported: Mass Email + Text + Video
- Supported: Mobile App + Dialer
- Supported: Lead Gen Tools
- Supported: Listing Marketing
- Supported: Squeeze Pages
- Supported: Behavioral Intelligence + Automation
- Supported: Integration Ready
- Supported: Voicemail Drop w/BombBomb
- Supported: Pond Accounts
- Supported: Business Analytics Suite
- Supported: Social Sharing Tools
kvCORE Screenshots
kvCORE Video
Quick overview of the kvCORE platform.
kvCORE Integrations
kvCORE Competitors
kvCORE Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Frequently Asked Questions
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
Reviewers rate Support Rating highest, with a score of 2.
The most common users of kvCORE are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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kvCORE is widely used by real estate agents and brokerages for a variety of purposes. Users rely on kvCORE to effectively manage their schedules, ensuring that they stay on top of important tasks and maintain consistent contact with leads. The software's lead generation and auto-marketing capabilities are highly valued by users, particularly the lead gen squeeze page feature which generates a significant number of leads for their businesses. The kvCORE app is also greatly appreciated as it allows users to receive instant notifications on their phones, enabling quick and convenient responses to new leads, questions, or texts.
For eXp Realty agents, kvCORE serves as an essential tool, providing each agent with their own dedicated agent system, website, and CRM. Many users consider kvCORE to be their primary customer relationship management solution, using it as a hub for marketing campaigns such as mass texting, mass emailing, and video sharing. It has proven instrumental in streamlining business processes and taking businesses to the next level.
Additionally, entire organizations utilize kvCORE as a comprehensive system for CRM, lead generation, sales opportunities, and client management. The software helps prevent missed opportunities through automated communication and prompts for manual follow-ups. Despite some complexities reported by certain users in terms of training and customization processes, many appreciate the depth and usefulness of kvCORE in various aspects of their real estate business.
While there have been reports of challenges such as difficulties with lead imports when switching brokerages and complaints about the training process, other users have found success in using kvCORE for creating marketing materials, generating leads, and closing deals. It is worth noting that the software may be better suited for large enterprise brokerages due to its advanced features but can still be beneficial for individual agents who wish to drive leads through paid campaigns and automate communication efforts.
It is important to mention that some users have expressed concerns regarding customer support experiences and perceived lack of integrity from the company. Additionally, there have been instances where auto-replies to customers became obnoxious, leading to requests for unsubscribing. Furthermore, while kvCORE offers valuable services, it comes at a cost and some users have highlighted the need for better support in order to fully utilize its advanced system.
Overall, kvCORE is widely used by organizations and individuals for lead generation, client management, and communication. While experiences and satisfaction levels may vary, many real estate professionals find value in the software's features.
Automation Efficiency: Users have expressed that kvCORE's automation feature is incredibly helpful in managing leads, with some mentioning how impressed they are with the software's ability to automatically send texts and emails based on lead actions. This automation has made lead management more efficient for users.
Easy Lead Generation: Many users highly praise kvCORE's squeeze page feature, noting that it simplifies lead generation by handling all the necessary steps, such as capturing contact information, sending relevant homes, and even sending automated thank-you texts. They appreciate how this feature ensures no potential opportunities fall through the cracks.
Organizational Assistance: Users value how kvCORE helps them stick to a daily schedule by providing tasks to complete each day. By logging in and following the instructions provided, users can easily perform actions like calling leads or creating market reports. This feature simplifies lead management and helps users stay organized and on task.
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Lack of Customization Options: Some users have expressed a desire for better customization options for their websites in kvCORE. They feel that the current templates do not offer enough flexibility to truly reflect their brand and unique selling points.
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Slow Support Response Times: Several users have mentioned that they would like quicker response times from the support staff at kvCORE. They find the current wait times for support chat to be long and prefer more timely assistance when they encounter issues or have questions.
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Non-Intuitive User Interface: Users have commented that they find the software interface of kvCORE to be non-intuitive and not designed with regular users in mind, but rather geared towards software engineers. They believe that improvements could be made to make it more user-friendly and easier to navigate, especially for those without technical backgrounds.
Users commonly recommend the following for KvCORE:
Invest time in training: Users suggest dedicating a good amount of time upfront to learn how to use KvCORE effectively. They recommend watching training videos, signing up for training webinars, and utilizing all the training material available. Users advise investing in training to become proficient with KvCORE's features and recommend joining the mastermind group and relying on customer support for assistance.
Utilize all features and possibilities: Users highly recommend exploring the possibilities of KvCORE to enhance business communications. They suggest setting up customers on drip campaigns to stay in touch and recommend switching to KvCORE for better lead tracking and marketing plans. Users also advise utilizing the Smart CRM feature of KvCORE and recommend running through basic training and importing contacts to the CRM immediately.
Take advantage of resources: Users highly recommend taking advantage of the help available for learning how to use KvCORE. They suggest watching tutorial videos in the system and on YouTube, as well as attending webinars and researching all the benefits offered. Users also advise finding someone experienced with the software to show you how it works and suggest spending time playing with the features of KvCORE on a daily basis.
Overall, users recommend investing time in training, utilizing all features of KvCORE, and taking advantage of available resources to make the most of this system for website management, dialer, CRM, lead gen, and more.
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Reviews
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October 24, 2023
kvCORE for a new brokerage "Fail"
Score 2 out of 10
Vetted Review
Verified User
We use kvCORE as our primary company website as well as the CRM, Google PPC and Social network lead gen system. We have tried to use it for CMA's and listing promotions as well. This is sold as an all-in-one suite that will easily allow all your needs to be met from one dashboard with minimal training. We have found that every aspect of the system we have tried using has either been so difficult to learn or, more often, in my experience, completely incapable of functioning as needed according to tech support that we don't use most of the system at all and rely on other systems we have to pay for on top of kvCORE.
- Support AI bot is good at replying within 1 to 24 hours but never sooner
- Gives you daily reminders to call people you have already identified as not to be called
- Provides an attractive IDX web site that is down almost as often as it works
- Provides a search alert feature for clients that won't allow you to set up searches with custom criteria more than one option per search
- Email feature could allow you to send with an attachment
- In my opinion, support could help find resolution or answers to simple problems in less than 3 weeks average, difficult issues take longer and often never get resolved.
- Prospect search alerts could allow reasonable functionality, Cannot set up a search for a 1 story, 1.5 and a 2 story home only. In my experience, this request will land no results because each one cancels the other out and the system will not allow to set up a search for one or the other. We were informed by support after months of trouble with this that it won't be fixed likely ever because no other brokers want to be able to set up searches with that type of customization.
- Provide a dashboard for company and personal account settings that allows you to see what your money is being spent on. In my experience, there are tons of add ons and as soon as you sign up for one you never get to see what you're paying for. You have to go through, in my opinion, the horrible support system to try and learn what you have and cancel or add things. Very user unfriendly and feels like they are trying to scam extra charges to your credit card.
- In my experience, the system is so difficult to use that it's hard to get agents to use it. The ones that do get discouraged pretty quickly when the simple basics don't function regularly and the advanced features are often so difficult to figure out that the agents give up before they even figure out if they do work or not.
- In my opinion, the quality and quantity of the very expensive PPC ad leads are very poor. Majority have no phone and bad email is very common as well. In my experience, when we switched our PPC ads to kvCORE we doubled our ad spend and immediately started getting half as many leads and most with no contact info. I feel they do make you agree to a year contract before allowing you to see how bad their leads are. This is clear why after using this for 6 months.
- If you have support questions, in my opinion, the chat box bot is worthless because even though it's AI it still doesn't respond in a timely matter. It seems like the system watches to see when your browser activity stops and then responds to you. In my experience, when you don't reply immediately it asks if you're still there then it closes your support request out. Even if you're still on the computer working you don't see this unless you're in kvCORE watching the support box. Who in business has time to sit for hours on end watching a support box window, especially one that almost never has any answers for you?
- The sales department for kvCORE is great and they will make it look like a total game changer, which it is. In my opinion, the problem they hide from you is that it changes the game to one where you start losing unless you find another system quickly to cover all the bases that kvCORE doesn't. My understanding is that the custom plan that you can't get unless you're over 100 agents may have better support and allow you to customize the system to actually work. On the lower plans for smaller brokerages and teams, I feel this is a nightmare of a system. So robust with features that do you no good because, in my opinion, they don't function as advertised.
October 10, 2023
kvCORE - One step forward, two steps back.
I use kvCORE as a CRM to follow up with clients and set up campaigns. It automates my business for me. The problem is, in my opinion, the campaigns are very generic and most Sales Agents are using this program, so everyone has the same thing. I think this program is a cash cow and tries every way possible to milk you for more money. In my experience, it falls flat by not being responsive with problems, and the entire system is riddled with bugs. Some so basic, and completely on purpose such as lot letting you get coming soon listings for buyers. From what I understand, apparently, this feature was removed by some, in my opinion, genius within the company willingly.
- In my opinion, thinking of new useless ways to milk more money from subscribers
- In my experience, customer service reps not knowing the products available, or even being helpful assisting you. They put a ‘ticket in’ and nothing gets fixed.
- In my experience, constant bugs and problems. Very consistent with this one
- Literally everything. I think their free websites are terrible. Good luck getting it to pop up well on a google search.
- In my experience, their campaigns are useless on their own.
- In my opinion, Support is terrible
- Emails lack options to add attachments
- System doesn’t remove duplicate clients
- In my experience, when you transfer a lead, they will keep getting the previous agents campaigns. I think this is super confusing for consumer and terrible for agents since you need to constantly babysit kvCORE.
July 20, 2022
A CRM on Steroids
KVCore has been a vital part of our company for several years. We use it to manage all of business leads, customers, clients and our sphere of influence. It is very easy to miss out on an opportunity to do business with someone when you get busy in real estate. KVCore helps to prevent missed opportunities by automating some communications so agents don't drop the ball. In addition we use it to prompt tasks and manual follow up to add the human touch. Not only does it help prevent lost opportunities, it help create opportunities that might not otherwise have materialized.
- Communication
- Follow Up
- Engagement
- None that I can think of
1) All of our agents have their own kvCORE account that sits under our admin account. They use the kvCORE website as their primary site and kvCORE CRM as their Real Estate CRM. They also run paid campaigns through kvCORE to drive leads and use kvCORE to automate email, text, and tasks to nurture those leads.
2) We use kvCORE at the office/brokerage level as our primary B2C website, which converts leads we drive through Google Ads. We also run Enterprise Property Boost to automatically run FB ads based on our listings to drive leads into a pond that is a free leads program for our agents.
3) We also use kvCORE in some ways to aid our agent recruiting process. We use a smart campaign to automate touches via text and email with our recruiting relationships.
2) We use kvCORE at the office/brokerage level as our primary B2C website, which converts leads we drive through Google Ads. We also run Enterprise Property Boost to automatically run FB ads based on our listings to drive leads into a pond that is a free leads program for our agents.
3) We also use kvCORE in some ways to aid our agent recruiting process. We use a smart campaign to automate touches via text and email with our recruiting relationships.
- Brokerage to Agent Management. We can assist agents with lead nurture and website edits, as well as see a rollup report of their engagement with their leads and contacts.
- I love the marketing automation. Not just smart campaigns. Market Reports and Setting up cool house search alert emails has been a key way our agents automate touches with their sphere of influence in kvCORE.
- kvCORE allows us to very easily run a free leads program. We run enterprise property boost to automatically drive leads from our listings into a pond where our agents claim and work leads.
- I love being able to spin up a new website for an agent in seconds, and editing their website for them easily allows us to provide an efficient high level of support.
- I also love how kvCORE keeps your leads and contacts private from your brokerage and how easy it is to export your contacts. Privacy is a cool feature.
- Their support is good, but wait times can be long. They want you to use their chat, but then when you ask your question, it can be a several hour wait time between responses. The people are nice and resolve your issue. But I think chat is for quick back and forth communication, not something with a long delay. Also, you can only really do it effectively on your computer, not on your phone.
- It's proving very tough to track leads from campaigns we are running ourselves. If your website converts a lead, it really just gives you the website source, and even that only some of the time. It would be great to create custom sources and have kvCORE track that traffic and lead via some sort of UTM tag or URL parameter.
- Some of the load times aren't great. When I load up my database, it takes a while to actually display. Also, when a lead is claimed in a pond, you have to refresh to be able to contact them. Then once you add a campaign, you have to refresh again to see the tasks that fire. This is a bit clunky.
- The app is great, but there is still some limited functionality. It would be great to access and claim leads from a pond on the mobile app. Also if you could get push notifications when new leads are added. Our time to lead sucks, and that's because kvCORE doesn't alert you super quickly.
March 04, 2020
Awesome Product
I am using it to keep up with my client-base without having to do the actual work on a day to day basis. I use it to create adds on social media sites to funnel information into my sales funnels.
- Takes the guess work out of using a CRM.
- Helps tracks statistics.
- It is user-friendly.
- Being able to use and send out video marketing materials.
- Templates for Landing pages.
February 22, 2020
kvCORE is my Lead Generation Engine
The whole company uses kvCORE. It is robust and useful in every way. I use it every day for lead generation and for my website. I can use it to post to Craigslist in one click or to make single-page website extensions or landing or squeeze pages. It allows me to put my customers on a contact schedule so that I can make sure they are in my pipeline.
- Lead Generation: organic leads straight into the CRM.
- Landing Pages: create custom campaigns.
- The videos are great, but they are very techie and hard to follow.
- The videos to learn the skill are not in the correct order as to WHEN in the person's knowledge base you need to learn them.
February 22, 2020
kvCore for all your business needs
kvCore is being used by every EXP realty agent. Each agent has its own agent system with its own website and CRM. Every agent now has an automatic follow up system and a website for lead generation.
- Call capture with a smart number.
- CMA builder.
- Data base management: AI drip systems, DIY email programs, and 36 touch.
- Past client follow up.